Refund policy
At HaniBuzz.store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
We offer a 24-hour return policy, meaning you have 24 hours after receiving your order to request a return.
To be eligible for a return, your item must:
- Be unused, unworn, and in its original condition.
- Have all original tags and packaging.
- Be accompanied by the receipt or proof of purchase.
To initiate a return, contact us at ibad4june2012@gmail.com.
Return Address:
I-9/4, Block No. 3, Flat No. 6, Islamabad, Pakistan.
If your return request is approved, we will provide instructions on how and where to send your package. Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 24 hours of receiving your order so we can resolve the issue promptly.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care and beauty products
- Hazardous materials, flammable liquids, or gases
- Sale or clearance items
- Gift cards
If you have questions about whether your item qualifies for a return, please contact us before making a request.
Exchanges
The quickest way to receive a replacement item is to return the original product (once approved) and place a new order.
Refunds
After receiving and inspecting your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If 15 business days have passed since your refund was approved and you have not received it, please contact us at ibad4june2012@gmail.com.
Contact Us
For any questions regarding returns or refunds, please contact us at:
Email: ibad4june2012@gmail.com